Legal · Refunds

Refund Policy

How refunds are handled for top-ups and physical merch, when they apply, and how to request one.

Updated 18 July, 2026 5 min read Applies to dabarcade.in
REFUND
Effective 18 July, 2026

This Refund Policy explains when Dab Arcade issues refunds or replacements for digital top-ups and physical merchandise ordered on dabarcade.in.

Different rules apply to in-game top-ups versus shipped merch. Please read the section that matches your order type.

01

Digital top-ups & recharges

Refund window
Within 7 days of purchase, provided the product has not been delivered to your game account.
Processing time
Approved refunds settle in 5–10 business days to your original payment method or DabArcade Wallet.
Non-refundable
No refunds once the top-up has been successfully delivered to your account.
Cancellation fees
None. Cancelling an undelivered order is free.
02

Physical merchandise (delivery orders)

Shipped products cannot be returned for change of mind. Returns and refunds are only available for defective items.

Eligible reason
Defective, damaged, or incorrect product only — not change of mind, size preference, or buyer’s remorse.
Return window
Within 7 days of delivery (not from the purchase date).
Unboxing video
Required. Record a continuous video of the unboxing from sealed package to fully opened product. Edited or incomplete footage may be rejected.
What we offer
Replacement of the same item, or a refund to your DabArcade Wallet / original payment method after approval.
Non-returnable
Opened items without a defect, products returned without a valid unboxing video, or requests after 7 days of delivery.
03

How to request a refund or return

Reach us via Telegram, WhatsApp or phone with the details below. We’ll respond within 2 business days.

  • Your order number
  • Proof of purchase (e.g. payment receipt)
  • A brief reason for the request
  • For merch: continuous unboxing video showing the defect (required)
  • For merch: clear photos of the damage or defect
04

What to expect

  1. 1
    You request
    Send order ID + reason (and unboxing video for merch) via Telegram, WhatsApp or phone.
  2. 2
    We review
    Acknowledged within 2 business days. We may ask for clarification or more footage.
  3. 3
    Approved
    Replacement is arranged, or a refund is initiated to your wallet / original payment method.
  4. 4
    Settled
    Refunds take 5–10 business days, depending on your bank or UPI provider.
Questions about this policy?
Reach us at +91-79865 96411 or on Telegram @Dabarcade06.
4 sections
Refund window
Within 7 days of purchase, provided the product has not been delivered to your game account.
Processing time
Approved refunds settle in 5–10 business days to your original payment method or DabArcade Wallet.
Non-refundable
No refunds once the top-up has been successfully delivered to your account.
Cancellation fees
None. Cancelling an undelivered order is free.